Shipping

All items will be wrapped and packaged to minimise damaged whilst being delivered. All items are sent first class via Royal Mail. Orders outside the UK are posted via Standard International via Royal Mail. No items are sent recorded. Please be aware if you are ordering a personalised item the order may take 1-2 weeks to make and post out. 


Returns

Any requests for a return must be made within 14days of receiving your order by emailing us at hello@foxandlilly.co.uk. If the return has been agreed you have 14days to then return the order to the return address which will be provided via email.

The order must be received in its original packaging and in an unused state. If there is any wear to the product we may refuse the refund. Buyers are responsible for the return postage cost, advised you send it tracked as lost items won't be refunded. 

Orders that do not meet the above requirements (14day time frame and condition of the product) the refund will be declined. If a return has been agreed, once the item has been received and inspected, a refund will be issued. 


Non-refundable Items

The following products are non-refundable:

  • Personalised or customised orders. 
  • Sale or seconds products.

Damaged Items

If you receive the item and its broken and damaged please email us at hello@foxandlilly.co.uk and provide us with images of the item within 14 days of receiving the order. We will then follow the returns procedure stated above.


Lost Items

Not very often, but sometimes orders can go missing in the post. If you've ordered in the run up to a busy period (e.g. Christmas) please be aware posting can often take longer than usual. If your concerned your order may be lost please get in touch via our contact page. We obtain proof of postage, and tracking can be added to an order for an additional fee.

We will firstly advise you to check with your local sorting office and neighbours in case it has been delivered there instead. If you have checked these places and still can't find it, please get in touch and we will endevour to address the situation.